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Setiap organisasi akan selalu berusaha untuk meningkatkan kinerja SDM dengan harapan tujuan organisasi akan tercapai. Kemampuan SDM tercermin dari kinerja, kinerja yang baik adalah kinerja yang optimal. Kinerja SDM PKH berdasarkan hasil penilain belum memuaskan sehingga diperlukan peningkatan kinerja.Dalam penelitian ini menggunakan 4 valiabel yaitu; kinerja SDM PKH sebagai variabel endogen (Y), perubahanorganisasi sebagai variabel eksogen (X1), budaya organisasi (X2), kepemimpinan (X3) dan organizational citizen behavior (OCB) sebagai variabel moderasi. Hasil penelitian menyatakan bahwa terdapat hubungan yang positif
dan signifikan antara variabel perubahan organisasi terhadap kinerja SDM PKH, terdapat hubungan positif dan signifikan antara budaya organisasi terhadap kinerja SDM PKH, terdapat hubungan positif tidak signifikan antara kepemimpinan terhadap kinerja SDM PKH, terdapat hubungan negatif interkasi antara perubahan organisasi dengan OCB terhadap kinerja SDM PKH, terdapat hubungan negatif interaksi antara perubahan organisasi dengan OCB terhadap budaya organisasi
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